General Terms & Conditions
Proof of purchase
Proof of purchase is required for all warranty returns in the form of a tax invoice/receipt. Refunds are not given on incorrectly purchased retail items.
In Store & Onsite Charges & Fees
Pippos Technology Solutions’ charges an hourly labour rate and reserves the right to alter the labour rate at any time without prior notice.
If an item is unable to be repaired, or the customer decides not to complete the quoted repair, a minimum charge will be charged to the customer. This price may vary per Pippos Technology Solutions Staff’s time spent assessing the item and attempting repairs.
Equipment that has not been paid for in full remains the property of Pippos Technology Solutions. Equipment that has been left at the Pippos Technology Solutions premises for more than 90+ days (from the date of job completion) will become Pippos Technology Solutions property and be re-sold or recycled without notice.
Warranty
Australian Law provides consumers with standard guidelines for the return of merchandise, please refer to the Office of Business and Consumer Affairs for more information.
Warranty terms are listed on the customer’s receipt and are only valid until such terms expire. No warranty will be provided on secondhand items. No warranty will be provided on unpaid devices or services. No warranty will be provided on mistreated, physically damaged or liquid-damaged devices.
Unless your device is repaired under warranty, full payment of the amount invoiced is due upon the completion of repairs. Payment must be made before your device is returned to you. Unless otherwise specified, the amount invoiced includes charges for all parts and labour.
Pippos Technology Solutions does not warrant that it will be able to repair your device without loss of programs or data, or that it will be able to maintain the confidentiality of any data on your device.
Please ensure that data is backed up and/or removed from your device as appropriate. In the case of accidental data loss or damage to your system or damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, jailbreak or hardware problems/failures, you agree to hold Pippos Technology Solutions and any persons associated with or involved in the work being done for you harmless from any action, claims, liability or loss in respect of such data loss or damage.
To the maximum extent permitted by law, Pippos Technology Solutions is not liable for any special, indirect, incidental or consequential damages resulting from the performance of any repair services. Pippos Technology Solutions’ maximum liability for any and all damage shall not, in any event, exceed the payments received by Pippos Technology Solutions for services provided pursuant to these terms and conditions.
Device repairs are not under any warranty, and such repairs might cause data loss in such devices. If your device is in a condition that restricts us from investigating any existing problems, we are only responsible for providing you with the repairs you demand. Pippos Technology Solutions is not liable for any existing issue other than the repairs that were agreed upon.
False information provided to Pippos Technology Solutions regarding faulty or damaged goods will not be valid for insurance claims or written reports. Information or physical damage reported deemed to be misleading or false will not be valid for insurance claims or written reports.
Insurance Reports
Pippos Technology Solutions invoices and receipts cannot be used as a substitute for an insurance claim or report. All reports completed by Pippos Technology Solutions will incur a fee that is required to be paid in full before the report is provided.
PTS Defender Subscriptions
The following Terms and Conditions apply to this application and your installation of our Remote Monitoring & Management with Endpoint Detection & Response RMM+EDR) product.
The Terms and Conditions will apply until further notice. Any changes to the Terms and Conditions will be notified in writing on the PTS website, pippostech.com.au (“Website”). By agreeing to the Terms and Conditions outlined here, you acknowledge that you have read and understood the Direct Debit Agreement Terms and Conditions.
Payment of Fees and Direct Debit
All new RMM+EDR subscriptions are to be paid by Direct Debit only.
Direct debit can be made from a bank account or credit card and will occur monthly. Payments are deducted on the due date of the invoice provided to you by email from Pippos Technology Solutions, starting on the date stated on the Direct Debit Agreement Form.
The first subscription payment is required to be paid in advance at the time of the installation of the product; this pro rata is based on the next Direct Debit payment.
If a scheduled payment day falls on a public holiday, we will debit your account on the next business day.
Depending on your bank, payments may take up to 5 business days to be processed.
Upon completing the Direct Debit Agreement Form the customer agrees to pay the instalment amount at the agreed payment frequency until the subscription is cancelled in writing by notifying Pippos Technology Solutions via help@pippostech.com.au
Pippos Technology Solutions may increase the fees associated with the subscription offered. Pippos Technology Solutions will make every reasonable effort to notify customers of any fee increase. Completing the Direct Debit Agreement Form authorises Pippos Technology Solutions to increase any debited amount from the nominal account or credit card in line with the subscription fees.
By completing and signing the Direct Debit Agreement Form, the customer agrees to all Terms and Conditions.
All information relating to customer financial transactions remains confidential, except where required to conduct Direct Debit with the financial institution or in connection with claims made to Pippos Technology Solutions regarding an alleged incorrect debit.
The member is responsible to:
- Ensure that their account or card is set up to process Direct Debit payments.
- Ensure there is enough money in the nominated account on the Direct Debit due date and up to 5 business days following.
- If the nominal account does not allow payment, such as when the account does not have enough money in it, or you are over your credit limit, Pippos Technology Solutions will require you to pay by cash, EFTPOS or credit card.
- Charges may apply for rejected payments.
Cancellation of Direct Debit Agreement
All perpetual (ongoing) and direct debit payments will continue until written notice of cancellation is submitted by the responsible person. 30 days notice is required to cease your subscription and the associated direct debit agreement. Notice must be received in writing to help@pippostech.com.au
Cancellations will not be processed until any outstanding amounts owing are paid in full.
Change of Details
Pippos Technology Solutions will use email as the primary channel of communication.
It is the customer’s responsibility to keep Pippos Technology Solutions informed of any changes of contact, bank accounts or credit card details.
If sending your change of details form via email, an email confirmation will be provided.
If a confirmation email has not been received by you within 24 hours of you sending the change of details form, please assume we have not received it, and it will not be processed.