Pippos Technology Solutions (hereby known as “PTS“) Terms and Conditions will apply until further notice. Any changes to the Terms and Conditions will be notified in writing on the PTS website, pippostech.com.au (“Website”). By agreeing the installation of software on your device, or requesting that  you acknowledge that you have read and understood the Terms and Conditions outlined here.

PTS may apply changes or additional terms, conditions and provisions upon 30 days advance written notice to the Client containing the proposed addition or change. If the additions or changes are not objected to, they shall take effect at the end of 30 days.

Service Provision

Charges & Fees

A diagnosis/assessment fee will be charged on all devices and this price may vary according to time spent assessing the item and attempting repairs. If an item is unable to be repaired, or the customer decides not to complete the quoted repair, this fee is still payable by the customer. 

PTS charges service rates dependent on the task being completed and reserves the right to alter its rates at any time without prior notice. 

Equipment that has not been paid for in full remains the property of PTS.  Equipment that has been left at the PTS premises for more than 90+ days (from the date of job completion) will become PTS property and may be re-sold or recycled without notice. 

Insurance Reports

PTS invoices and receipts cannot substitute for an insurance claim or report. All reports completed by PTS incur a fee that must be paid in full before the report is provided.  

Software as a Service (Subscriptions)

The following Terms and Conditions apply to the provision of Software as a Service “SaaS”. SaaS products offered by PTS may include, but are not limited to;

• PTS Complete
• PTS Defender
• Microsoft 365 Licenses
• Monitoring Software including Remote Management Console

Accounts, Payments & Cancellations

Direct Debit Agreement

Direct debit can be made from a bank account or credit card via our payment partner Pinch Payments. Payments are deducted on the due date of the invoice provided to you by email from PTS, starting on the date stated on the Direct Debit Agreement. 

All information relating to customer financial transactions remains confidential, except where required to conduct Direct Debit with the financial institution or in connection with claims made to PTS regarding an alleged incorrect debit.

The customer is responsible to:

1. Ensure that their account or card is set up to process Direct Debit payments. 
2. Ensure there is enough money in the nominated account on the Direct Debit due date and up to 5 business days following. 
3. If the nominal account does not allow payment, such as when the account does not have enough money in it, or you are over your credit limit, PTS will require you to pay by cash, EFTPOS or credit card.
4. Pay any fee that may apply for rejected payments.

Depending on your bank, payments may take up to 5 business days to be processed. 

Upon completing the Direct Debit Agreement the customer agrees to pay the instalment amount at the agreed payment frequency until the subscription is cancelled in writing by notifying us by email PTS

By completing and signing the Direct Debit Agreement Form, the customer agrees to all Terms and Conditions.

Cancellation of Services

All service charges will continue at their contracted provision interval until written notice of cancellation is submitted by the responsible person. 30 days notice is required to cease your subscription. Notice must be received in writing to help@pippostech.com.au

Should a Customer terminate an Agreement before the end of an agreed License Term,  the balance of all fees plus any other amount payable (including all amounts outstanding as at the date of termination as well as all amounts yet to be invoiced) will become immediately due and payable by Customer to PTS.

Cancellations will not be processed until any outstanding amounts owing are paid in full.

GST

If any supply made under or in connection with the Agreement is a taxable supply, the consideration that the recipient of that taxable supply must otherwise pay or provide for that taxable supply is increased by the amount of any GST payable in respect of that taxable supply, subject to a valid tax invoice being delivered to the recipient.

Words or expressions used in this clause and Agreement which have a particular meaning in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the same meaning, unless the context otherwise requires.

Communications

Change of Details

It is the customer’s responsibility to keep PTS informed of any changes of contact, bank accounts or credit card details. 

If sending your change of details form via email, an email confirmation will be provided. 

If you do not receive a confirmation email within 24 hours of sending the change of details notification, please assume we have not received it, and it will not be processed.

Warranty

Australian Law provides consumers with standard guidelines for the return of merchandise, please refer to the Office of Business and Consumer Affairs for more information.

Proof of purchase is required for all warranty returns in the form of a tax invoice/receipt. Refunds are not given on incorrectly purchased retail items.  

Unless your device is repaired under warranty, full payment of the amount invoiced is due upon the completion of repairs. Payment must be made before your device is returned to you. Unless otherwise specified, the amount invoiced includes charges for all parts and labour.

PTS does not warrant that it will be able to repair your device without loss of programs or data, or that it will be able to maintain the confidentiality of any data on your device.

Please ensure that data is backed up and/or removed from your device as appropriate. In the case of accidental data loss or damage to your system or damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, jailbreak or hardware problems/failures, you agree to hold PTS and any persons associated with or involved in the work being done for you harmless from any action, claims, liability or loss in respect of such data loss or damage. 

To the maximum extent permitted by law, PTS is not liable for any special, indirect, incidental or consequential damages resulting from the performance of any repair services. PTS’s maximum liability for any and all damage shall not, in any event, exceed the payments received by PTS for services provided pursuant to these terms and conditions.

Device repairs are not under any warranty, and such repairs might cause data loss in such devices. If your device is in a condition that restricts us from investigating any existing problems, we are only responsible for providing you with the repairs you demand. PTS is not liable for any existing issue other than the repairs that were agreed upon.

False information provided to PTS regarding faulty or damaged goods will not be valid for insurance claims or written reports. Information or physical damage reported deemed to be misleading or false will not be valid for insurance claims or written reports.