Table of Contents
Managed Services
Business Solutions made easy.
To have a full time IT guy is just not a feasible option for many small businesses, but this doesn’t mean that you don’t need someone with these skills. This is where our Tech Team can help with our managed services, think of us as your in-house IT guy. We have tailored our managed services to each small business for a monthly fee that offers peace of mind, we offer:
- Secure managed backups on and off site
- Workstation monitoring including system vitals and performance
- Server management
- Daily health checks
- Controlled Windows updates
- Software management including installation and updates
- Email licensing
- Domain registration and hosting
- Anti-Virus protection and monitoring
- Hardware management
- Network management
- Software management
- Cloud solutions
- Ongoing on-site and remote IT support
(Hardware as a Service)
In an age where technology is evolving at a rapid rate, Hardware as a Service is becoming a more popular solution for small business.
Perfect for small businesses that need to keep up with the latest and most efficient hardware, from the mouse to your desktop or laptop, to your phone and printers. We do all the hard work for you; we essentially unpack it; from installation to servicing and when the time comes replacement, and all for a set monthly subscription fee, so no surprises:
- Brand new hardware
- Installed and ready to go
- Hardware updated every 3 to 5 years
- Fully serviced
- NO upfront costs
SAAS - Software Suited to you
(Software as a Service)
Not unlike Hardware Unpacked, we take the worry out of managing your software and cloud applications. There are so many different software applications available these days which means you end up with multiple subscriptions with multiple software providers.
To simplify your software subscriptions; we have access to multiple software applications which we bundle into one easy subscription, paid monthly. So, you don’t need to waste any more time managing numerous software packages or worrying about updates or missing renewal periods.
- Software installation
- Anti-virus protection and monitoring
- Monitoring and updates
- Manage renewals
- Ongoing software support
- One monthly subscription fee
- NO upfront costs
Email Services
Being online and staying connected is imperative in this day and age especially, when it comes to email services. We use Microsoft 365 exchange-based email for the majority of our customers purely for its guaranteed uptime, accessibility and ability to be used anywhere in the world and across all devices. It also has inbuilt security features such as virus scanning and anti-spam services to reduce your chances of being infected by unsolicited emails.
Please call for further information about setting up your own domain name (example@domain.com.au) and rolling your Microsoft Office 365 and email services into one easy package for your whole business.
Business & Home Networking
Every home or office has its unique network requirements and objectives; with careful planning and attention to detail, we have the knowledge and expertise to setup a customisable and complete network from the ground up or maintain your current network, big or small.
- Switches
- Modems
- Programming
- 4G Backup
- VOIP Phone Systems
- Wireless Links
- Servers
- Kyocera Printers
- Monthly Device Management
Technicians are Ubiquity Enterprise Certified, this means they have undertaken training in Ubiquity hardware and software solutions. This allows the networking team to quote, install and maintain all hardware in the highest standard.
Cloud Solutions
It's not actually stored up in the clouds is it?
Almost all businesses need to be able to access their information wherever they are. Whether they work from home or are on the move day to day, staying connected is the key to a successful business. We have many products available to suit individual businesses needs from very small businesses right through to large enterprises. We have available a variety of cloud options including, Dropbox, Microsoft OneDrive and many other online data storage solutions.
VOiP Phone Systems
Designed specifically for your business.
We provide cost-saving, highly configurable phone systems with ongoing local support. Our team can complete the entire process from start to finish including; migrating phone systems from an existing service provider, removing the old hardware and handsets, and installing and customizing your new phone system and handsets which can be updated on the fly after installation.
Any questions, updates and support are handled in-house meaning you get personalised support for your business and fast turn around times.
Key features of a Pippos Technology Phone Management System are:
- Highly customizable and easily updated, changing where calls are directed, adding additional handsets or staff and adding voice recordings and voicemails are only a phone call or an email away!
- Online Hosted System, if your office’s internet connection drops out you can still make or receive calls from mobile phones setup on your system.
- Affordable and customizable phone plans, only pay for what your business actually uses.
- Handsets with simple transferring and conferencing abilities that can be updated for new staff or additional handsets remotely, no site visit required.
- Updates to your phone system call flow, voice recordings and handsets are included in your package
Hardware
Hardware, Software & Accessories
To ensure the best user experience, we also have available and access to an extensive range of hardware accessories including:
- Keyboard & Mice
- Speakers
- Monitors
- USB's & SD Cards
- External Hard Drives
- Power boards
- UPS's
- Modems
- Switches
- LTE Routers
- Kyocera Printers
- Printer Cartridges
- HDMI, DP, VGA, DVI Cables
- Networking CAT6 Ethernet Cables
- Windows 10 Home & Pro
- Office 365
- Office Home & Business
- Office Home & Student
- Office for Mac
- Remote Monitoring & Managment including Endpoint Detection & Response
Desktop Computers
With our unique in-house tech service, we supply desktop computers; allowing us to provide fast warranty turnaround times in the unlikely event any repairs are required.
We also test all hardware before leaving our store, giving us the confidence to stand by our products.
We know everyone uses their desktop computers for different purposes, which is why we discuss your needs and uses to ensure we install relevant and appropriate software to your devices to suit your requirements.
Laptops & Tablets
With an increased demand for mobile computing, there is now a huge variety of mobile devices to keep you connected while on the move. We have strong working relationships with top brand suppliers which enables us to provide an excellent selection of laptops, tablets and ultra-books.
With new docking technology and super-fast laptops available at affordable prices, many of our customers choose to connect computer accessories for better user experience in their predominant working locations. A laptop connected with a monitor(s), wi-fi keyboard and mouse allows you to have the best of both worlds with simple detachments so you can easily and quickly move from the office to home or travel.
Computer Repairs
Do you need help right now? Please call our office!
Is your computer running slow? Got a virus? Laptop and desktop repairs are our specialty. Whether you have hardware issues or software issues – with more than 30 years combined experience repairing and building computers, we know computers, so you don’t have to, and we not only offer remote tech support, but we can come to you!
- Virus Removal
- General Fault Repairs
- Servicing & Cleanup
- Hardware Upgrades
- Password Reset (Computer and Email)
- Email Repairs
- Hardware Diagnostics
- Data Transfer & Retrieval
Insurance assessments
Hang in there, we are here to help.
We are able to supply verified, written reports and replacement computer hardware for all insurance companies. Please check your insurance policy to ensure your failed equipment is covered. We can then help you get the process started.
- Liquid Damage (ie coffee/water spilt on device or your device was submerged in liquid)
- Physical Damage (ie Dropping your device or fire damage)
- Electrostatic Discharge (ie Lightening strike/Power surge causing your device to fault)
Any device that is submitted to PTS for a potential insurance claim will be tested, and damage/faults must be verified by a technician. A diagnosis fee is payable upfront at the time of booking, and an insurance letter fee following confirmation will be payable. Once full payment has been received, the customer will be provided with a verification letter. Both the fee for the diagnosis and the insurance letter MAY BE claimable as part of your insurance process (please verify this with your insurance policy).
*Please Note
Insurance does NOT cover DOA (Dead on Arrival) Hardware, items covered under warranty faults, or hardware failure due to the device’s age. PTS reserves the right to refuse service to anyone it believes is providing false or misleading information regarding their insurance claim or the circumstances in which the device was damaged.